Privacy Policy

Last Updated: December 9, 2024

1. Introduction

Sign Language 101, LLC(“Sign Language 101”) respects your privacy and this privacy policy (“Privacy Policy”) describes how we use, collect, share, and store your information. Sign Language 101 is the owner and operator of the Platform and collects information from you (“you”, “your”, or “user”) a user of the Platform.This Privacy Policy should be read in conjunction with the Terms of Service and is integrated into the Terms of Service as one agreement.All capitalized proper nouns not defined in this Privacy Policy will have the same definitions and meanings as defined by the Terms of Service. Please review this Privacy Policy periodically as we may revise it from time to time. If you do not agree with or accept our Privacy Policy in its entirety, you must not access or use the Platform. If you use the Platform following a change to the terms of this Privacy Policy you agree to accept the revised policies.

2. Applicability of Privacy Policy

This Privacy Policy applies to information we collect:

  • On this Platform;
  • Through your submission of any User Content or other communications between you and us; or
  • Through third parties, offline or through any other means, including on any other website operated by Sign Language 101, our partners, or any third party.

3. Information We Collect About You and How We Collect It

We collect several types of information (collectively “Personal Information”) from and about users of our Platform.

Collected Information

Personal Information.

  • Personal Information that you submit directly to us such as: names, email addresses, phone numbers, mailing addresses, passwords, contact preferences, location information, contact or authentication data used for logins, interests and insights, social media information, payment information, education information, andUser Content.

Automatically Collected Information

  • Device and Usage Information. Information that is automatically collected through third parties or through your Platform usage includes IP address, device ID, first and third party cookies, local browser storage information, connection information, operating system information, and other information about your internet connection, the equipment you use to access our Platform, browsing or purchasing habits, and your Platform usage details.
  • Location Data. We collect location data such as information regarding your location that may be provided through an electronic device being used to access the Platform. You may be able to opt out of certain location data collection by altering your device settings.

This automatically collected information helps maintain the Platform's functionality, security, and performance, enabling us to troubleshoot issues and improve user experience. The information we collect may include Personal Information, or we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties. It helps us to improve our Platform and provide specific services to you.

4. Cookies and Other Tracking

A cookie is a small file placed on the hard drive of your computer. We use cookies to remember and identify you, remember your purchases and logins, and to help us understand how you interact with the Platform or our websites or emails. More information regarding individual cookies we use can be found here: https://www.signlanguage101.com/legal/cookie-policy. In some specific jurisdictions you may be able to opt out of some cookies. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting some portions of the Platform or services provided may not function properly.Some of our cookies are accessible to third parties and our service providers, they may use these cookies to tailor advertising, understand your habits, remember your logins or purchases, or to provide you information about their products. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Platform. You may also opt out of interest-based advertising by advertisers http://www.aboutads.info/choices/.

5. How We Use Your Information

We process your Personal Information for several purposes based on your interactions with our Platform, including:

  • Account Management: We use your information to help create, authenticate, and manage user accounts, ensuring they remain functional and secure.
  • Platform Delivery: Your Personal Information enables us to deliver the services you request. Some of your information may be visible or shared with third parties based on the specific reasons for your submission of such Personal Information.
  • Customer Support: We process your Personal Information to respond to inquiries, resolve issues, service refunds, exchanges, or other product inquiries, and to offer support as needed.
  • Associated Institutions.We may disclose your Personal Information to associated organizations or educational institutions that have provided you with access to our Platform or other users of the Platform associated with your account.
  • Administrative Communications: We may use your data to send important updates about our products, Platform changes, or policy updates.
  • Feedback Requests: We may reach out for feedback about your experience to improve the Platform.
  • Marketing and Promotions: We process your Personal Information you provide to send you marketing materials, according to your preferences. You can opt-out at any time.
  • Targeted Advertising: We may use your data to develop and display personalized ads based on your interests and location.
  • Processing Payments:We may use your Personal Information to assist us with processing payments and delivering or shipping any purchases to you.
  • Campaign Effectiveness: We process data to assess and improve the effectiveness of our marketing and promotional efforts.
  • Legal Compliance: We may process your information to comply with legal requirements, respond to disputes or court orders, and to protect our legal rights or business interests.

We will only keep your Personal Information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal, business, or investigatory requirements).

6. Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose Personal Information as follows:

  • To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties we use to support our business, including but not limited to processing payments, communication, purchase, and CRM tools, website hosts, advertising networks and advertising insights, social media networks, diagnostic and monitoring tools, and/or assisting us with marketing and retargeting services.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by Sign Language 101 is among the assets transferred.
  • To third parties with whom you have instructed us to share your information.
  • To third parties to market their products or services to you if you have not opted out.

Further, we reserve the right to use your Personal Information, where necessary:

  • To comply with any court order, law or legal process, business dispute, including to respond to any government or regulatory request.
  • We may share your information with our business partners to offer you certain products, information, or promotions.
  • To enforce or apply our terms of use and other agreements.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Sign Language 101, our partners, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

7. Choices About Your Information

We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
  • Updating or Deleting Information. You may be able to edit or remove some information through your account settings. If you have any questions or wish to review, change, delete, or access any of your Personal Information collected by us, please contact us at hello@support.signlanguage101.com.The rights set forth in this section are subject to applicable law and we may reject requests that are unreasonable or not required by law, including those that would be prohibited by law, could require disproportionate technical effort, or subject us to additional legal or business liability.

8. California Users

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Platform that are California residents to request certain information regarding our disclosure of Personal Information to third parties at no cost once per a year. California users under the age of 18 have additional rights to request the removal of unwanted publicly available Personal Information. To exercise your rights under this section, please send an email to hello@support.signlanguage101.com.

9. Do Not Track

Some Internet browsers may be configured to send "Do Not Track" signals to the online services that you visit. We currently do not respond to "Do Not Track" or similar signals as no industry standard has been adopted. To find out more about "Do Not Track," please visit http://www.allaboutdnt.com.

10. Data Security

We use industry standard measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Platform. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Platform.

11. Online Advertising and Analytics

We use third parties to assist us in providing marketing and usage insights through cookies and other analytics tools.We use Google Analytics along with other third party services to understand how visitors engage with our Platform. We and our partners use cookies and similar technologies to collect information about your use of the Platform to help create reports and statistics on the performance of the website.To opt out of Google analytics please visit: https://tools.google.com/dlpage/gaoptout or https://adssettings.google.com/ and Ad Settings for mobile apps. To disable other types of advertising, you may also opt out using http://optout.networkadvertising.org/.Further, you may disable such tools using your browser setting.Please be aware that disabling such tools may cause performance issues while using the Platform.

12. Children Under the Age of 13

Our Platform is not intended for users under the age of 13 years of age, except as otherwise stated. If you are under 13, do not use or provide any information on this Platform or through any of its features, or provide any information about yourself to us, including any Personal Information. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us immediately at hello@support.signlanguage101.com.

13. Changes to Our Privacy Policy

From time to time we may make changes to our Privacy Policy. If we make material changes to how we treat our users’ Personal Information, we will notify you and you may have to accept such changes. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for us to notify you. Please periodically visit our Platform and this Privacy Policy to check for any changes.

14. Non-US Users

Your information may be transferred to - and maintained on - computers located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction.Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.Information shall be collected, processed, stored, disclosed and disposed of in accordance with any applicable United States’ (“US”) laws. If you are not from the US acknowledge and agree that we may collect and use your Information and disclose it to other entities outside your resident jurisdiction. In addition, such information may be stored on servers located outside your resident jurisdiction US law may not provide the degree of protection for information that is available in other countries.

15. Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: hello@support.signlanguage101.com or Sign Language 101, LLC, PO Box 40778, Austin, TX 78704, USA