Privacy Policy

Updated: August 04, 2024

This Privacy Policy describes the policies of Sign Language 101 LLC, PO Box 40778, Texas 78704, United States of America (the), email: hello@support.signlanguage101.com on the collection, use and disclosure of your information that we collect when you use our websites or mobile apps. Key terms can be found in the DEFINITIONS section of our Terms & Conditions.

By accessing or using our Site or Services, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use our Site or Services.

  1. Information We Collect

    We collect information from you and about you to provide you with our Services. The information we collect depends on the specific Services involved and the nature of your interaction with us. The following are examples of the types of personal information that we collect and how we use that information:

    Content
    Examples of Personal Information Collected
    Primary Purpose and Legal Basis for Collection and Use
    Account Registration
    When you shop with us you may register an account to conveniently complete an order and place future orders. When registered customers return to the our Sites or Services to place subsequent orders, they can identify themselves with their login information. This is usually a password plus some personal contact information, like an email address or phone number.
    We use this information to maintain your account, including offering functionalities such as easy checkout and the ability to save user preferences and transaction history. We have a legitimate interest in providing account related functionalities to our users.
    Browsing Activity and Website Usage
    When you use our Site or Services, we and certain third parties collect information about how you use and navigate our Sites and Mobile Apps through behavioral metrics, heatmaps, session replay, and other similar information or statistics to improve and market our products/services. We also collect technical information about your device such as operating system, browser information, Internet Protocol (IP) address, Universal Device Identifiers (UDID), geolocation data, and similar information.
    We use this information to improve the quality of service when you visit our Sites, Mobile Apps, and other web sites of interest to you. We also use this information to remind us of who you are, save you time when you visit our Sites and Mobile Apps, and tailor our products, services and advertising to suit the personal interests of you and others. We have a legitimate interest in understanding how you interact with our website to better improve it, and to understand your preferences and interests to elevate offerings that you might find most useful. We also have a legitimate interest in detecting and preventing fraud. Where required by law, we base the use of some types of cookies upon consent. Please see our Cookie Policy for more information.
    Communications With Us
    When you communicate with us, including contacting us for support, to provide feedback or comments, or to make a request or other inquiry, we may collect your name and contact information (such as e-mail address or phone number), as well as any other information that you choose to provide to us. In some cases, we record customer service calls for quality assurance.
    We use this information to respond to and/or follow-up on your issues or feedback, and to provide information in response to your requests and inquiries. We have a legitimate interest in receiving, and acting upon, your feedback or issues.
    Demographics
    When you interact with our Site or Services, we may collect your and/or your child’s age.
    We use this information to verify your or your child’s age, serve an experience that is tailored for the age provided, and to comply with our legal obligations.
    Gift Notifications
    If someone has purchased a gift for you, we collect your name and email address or phone number number (as well as certain additional information they provide such as delivery date, personal message and sender name to tailor such communications)
    We use this information to send you notifications and instructions for redeeming any gifts that you have received.
    Posting in Public Forums
    If you choose to submit or post information in a public space on our Sites, such as creating a public profile, using our Ratings & Reviews feature to share product reviews, submitting content as part of Sign Language 101’s sites dedicated to specific brand communities , or leaving a testimonial about a product or service, we collect the information you share. If you choose to submit or post information on a social media site where Sign Language 101 maintains a presence, we may review this information to the extent it is posted on our pages or directed toward Sign Language 101.
    We use this information to understand your opinions and to provide a forum for discussion, asking questions, posting photos and reviews, and sharing experiences. We have a legitimate interest in receiving, your feedback and offering a platform for you to share your user experiences.
    Promotional Communications
    When you sign up to receive information and offers, we collect your name, email address or phone number, geolocation data (as well as certain additional information you can provide to tailor such promotional communications).
    We use this information to share information about our products and services as a matter of first impression or with individuals that consent to receive such information. We have a legitimate interest in sharing information about our products or services.
    Purchasing
    When you place an order for a product or service on our Sites, or Mobile Apps, we collect your name, ship-to address, payment information, and billing address, and in some cases your phone number and e-mail address. This may include personal information about your child.
    We use this information to perform our contract and to provide you with products or services.
    Using Social Sign-on to log in
    When you use a social media account to access our Site or Service, we collect the user name and password you use to log-in to the applicable social media service and other information that you choose to share with us. For additional information and more details on how you can manage the information provided to us by these social media services, please review the privacy settings applicable to your account with the applicable social media service. We do not control, and are not responsible for, the privacy practices of such services. Please consult the privacy policy of such services for additional information.
    We use this information to authenticate your account, and to customize the marketing and advertising that we show you. We have a legitimate interest in providing our users with streamlined account access.
    Surveys
    When you participate in a survey we collect information that you provide through the survey. If the survey is provided by a third party service provider, the third party’s privacy policy applies to the collection, use, and disclosure of your information.
    We use this information to understand your opinions, and collect information relevant to our organization. We have a legitimate interest in collecting feedback.
    Sweepstakes, Contests, and Promotions
    When you participate in a sweepstakes, contest, or other similar campaign or promotion, we collect your name, contact information, and in some cases limited demographic information and content generated by participants. Some campaigns and promotions have a social networking component where you can choose to submit additional information such as social media profiles and handles, photographs, and other content.
    We have a legitimate interest in administering our sweepstakes, contests, and other similar promotions. In some contexts, we are also required by law to collect information about those that enter into our sweepstakes.

    In addition to the personal information we collect from you directly, we may also obtain information about you from other sources, including third parties, business partners, social networks, vendors that provide services on our behalf, or publicly available sources. For example, if you have given us permission to store your credit card information and your credit card issuer provides an account updater service, we may receive updated credit card information (including credit card number and expiration date) from the credit card issuer.

    In some cases, you are not required to provide all personal information identified in this Privacy Statement to use our Site or Services, but certain functionality will not be available if you do not provide certain personal information. For example, if you do not provide certain personal information, we may not be able to perform a transaction with you, respond to your requests, or provide you with marketing that we believe you would find valuable, among other things.

  2. How We Use Your Information

    In addition to the purposes and uses described above, we use personal information in the following ways:

    1. To provide you with our Services.
    2. To identify you when you visit our websites.
    3. To fulfill your requests, such as to provide you with products and services or to process returns.
    4. To communicate with you about your orders, subscriptions, as well as our products, services, sales, offers, and promotions.
    5. To verify your or your child’s age.
    6. To send marketing and advertising communications.
    7. To detect security incidents, and to investigate, prevent, or take action regarding possible malicious, deceptive, fraudulent, or illegal activity, including attempts to manipulate or violate our policies, procedures, and terms and conditions.
    8. To protect our intellectual property.
    9. To comply with legal obligations, to establish or exercise our rights, and to defend against a legal claim.
    10. To provide and maintain the functionality of our website, including identifying and repairing errors or problems.
    11. To support core business functions, including to maintain records related to business process management, loss and fraud prevention, and to collect amounts owing to us.

    Although the sections above describe our primary purpose in collecting your personal information, in many situations we have more than one purpose. For example, if you complete an online purchase, we collect your information to perform our contract with you, but we also collect your information so that we can quickly and easily respond to any questions about your order after your transaction is complete.

  3. How We Share Your Information

    We disclose information that we obtain with our third-party partners for them to fulfill their tasks on our behalf. In addition to the specific situations discussed elsewhere in this Privacy Statement, we disclose personal information in the following circumstances:

    1. Affiliates and Acquisitions. We may disclose personal information with our corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If another company acquires, or plans to acquire, our company, business, or our assets, we will also disclose information with that company, including at the negotiation stage.
    2. Associated Organizations or Educational Institutions. We may disclose personal information, including name, email address, and course progress, to associated organizations or educational institutions that have provided you with access to our Services.
    3. Other Disclosures with Your Consent. We may ask if you would like us to disclose your information with other unaffiliated third parties who offer products or services that may interest you.
    4. Other Disclosures without Your Consent. We may disclose information in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws. We may also disclose your information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies, or to comply with your request for the shipment of products to or the provision of services by a third party intermediary.
    5. Partner Promotion. We may offer contests, sweepstakes, or other promotions in partnership with third parties. If you decide to enter a contest, sweepstakes, or promotion that is sponsored by a third party partner, the information that you provide will be disclosed with us and with them. Their use of your information is not governed by this Privacy Statement, unless a link to this Privacy Statement is presented when you enter, opt-in, or in the disclaimer or rules of the promotion. Please consult the privacy statement or policy that is presented on the entry or redemption page for the promotion for more information.
    6. Service Providers. We may disclose your information with a variety of service providers. Among other things service providers may help us to administer our website, provide database and server maintenance and security, conduct surveys, provide technical support, process payments, and assist in the fulfillment of orders. Our contracts with third-party service providers who access information require them to safeguard that information.
    7. Social Networks. If you provide social sign-on information to log in to our Site, services, or third party services provided on any of our Services or Sites, information is disclosed with your social network, such as the fact that you logged in to our Service or Site, or your activity on the Service or Site. We may send messages via the social network to communicate with you.
    8. Third-Party Technology Partners. We disclose information about usage and interests that we obtain through cookies and related technologies with third-party technology partners, and obtain consent as required by applicable law.
    9. User-generated Content. Some of our Sites or Services may provide the opportunity to post or upload content, like reviews, comments, videos, pictures, or social media interactions. If you decide to submit information on these pages, that information may be publicly available to others using the service. Social sharing at our Services directed to children are structured so that no children’s personal contact information is shared between visitors unless parental consent is obtained.

    The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

  4. How We Protect Your Information

    The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

  5. Your Choices and Controls

    You can make the following choices regarding your personal information:

    1. Access To Your Personal Information. You may request access to your personal information, in a portable format, by contacting us as described below. If required by law, upon request, we will grant you reasonable access to the personal information that we have about you.
    2. Changes To Your Personal Information. We rely on you to update and correct your personal information. Most of our Sites allow you to modify or delete your account profile. If our website does not permit you to update or correct certain information, you contact us as described below in order to request that your information by modified. Note that we may keep historical information in our backup files as permitted by law.
    3. Deletion of Your Personal Information. Typically we retain your personal information for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. You may request information about how long we keep a specific type of information, or request that we delete your personal information by contacting us at the address described below. If required by law we will grant a request to delete information, but you should note that in many situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another one of our business purposes.
    4. Objection to Certain Processing. You may object to our use or disclosure of your personal information.
    5. Online Tracking. We recognize and respond to automated browser signals regarding tracking mechanisms, which may include "Do Not Track" instructions.
    6. Promotional Emails. You may choose to provide us with your email address for the purpose of allowing us to send free newsletters, surveys, offers, and other promotional materials to you, as well as targeted offers from third parties. You can stop receiving promotional emails by following the unsubscribe instructions in e-mails that you receive. If you decide not to receive promotional emails, we may still send you service related communications.
    7. Promotional Mailings. If at any time you do not want to receive offers and/or catalogues from us you can remove yourself from our mailing lists by calling us (our contact information is below).Please note that our mailings are prepared in advance of their being sent. Although we will remove your name from our mailing list after receiving your request, you may still receive mailings from us that had been initiated prior to your name being removed.
    8. Promotional Text Messages. If you receive a text message from us that contains promotional information you can opt-out of receiving future text messages by replying "STOP."
    9. Revocation of Consent. If you revoke your consent for the processing of personal information, then we may no longer be able to provide you services. In some cases, we may limit or deny your request to revoke consent if the law permits or requires us to do so, or if we are unable to adequately verify your identity. You may revoke consent to processing (where such processing is based upon consent) by contacting us as described below.

    Note that, as required by law and to protect the information we hold from unauthorized disclosure, we may require you to prove your identity for certain processes. We may verify your identity by asking you to submit your request via your Sign Language 101 account or by phone call or email. Depending on your request, we may ask for information such as your name, the last item you purchased from us, or the date of your last purchase from us. Following a verified request, we will use reasonable efforts to supply, correct or delete personal information about you in our files.

    In some circumstances, you may designate an authorized agent to submit requests to exercise certain privacy rights on your behalf. We will require verification that you provided the authorized agent permission to make a request on your behalf. We must be provided with a copy of the signed permission you have given to the authorized agent to submit the request on your behalf and verify your identity.

  6. Protecting Children's Privacy

    This section summarizes our Children's Privacy Policy, which you can review for complete details.

    1. We do not collect personal contact information from children at our Services directed to children without the consent of a parent or legal guardian or under the direction and administration of an educational institution, except in limited circumstances authorized by law.
    2. We collect some information (like IP address, mobile device UDID, operating system, etc.) automatically and use technology like cookies to provide functionality and support our operations. We obtain consent where required.
    3. We do not ask for more personal information than is necessary for a child to participate in a course.
    4. We take steps to prevent children from posting or publicly disclosing personal information.
    5. We may use moderation and filtering technology (and in some cases human moderation) in an effort to prevent children from posting personal information without parental consent at our Services directed to children.
    6. We may require you to provide a birthdate and we may automatically process country level location information before you can access the Service or provide personal information.

  7. Other Important Information

    The following additional information relates to our privacy practices:

    1. Third Party Applications/Websites. Our Site or Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
    2. Changes to This Privacy Policy. We may change our privacy policy and practices over time. To the extent that our policy changes in a material way, the policy that was in place at the time that you submitted personal information to us will generally govern that information unless we receive your consent to the new privacy policy. Our privacy policy includes an “effective” and “last updated” date. The effective date refers to the date that the current version took effect. The last updated date refers to the date that the current version was last substantively modified.
    3. Children. We do not knowingly sell the personal information of minors under 16 years of age.

  8. Grievance / Data Protection Officer

    If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Sign Language 101 LLC, PO Box 40778, email: hello@support.signlanguage101.com. We will address your concerns in accordance with applicable law.

Effective: August 05, 2024